Integrated diagnostic insights
Log in from any device to review and share diagnostic results, request expert support, and order testing from the Zoetis Reference Laboratories on a single, easy-to-use online platform.
Flexible diagnostic solutions
Stay connected to Zoetis Reference Laboratories for advanced diagnostic insights on ZoetisDx.com, providing a fully-supported, customizable diagnostic workflow that meets every patient’s needs.
Seamless connectivity solutions with integrated practice management
Now bidirectionally connected with Covetrus Pulse™
Zoetis Diagnostics is now compatible with Covetrus Pulse, as well as with Avimark® and Impromed® PIMS solutions, enabling bidirectional connectivity to support your practice with fast, reliable results, efficient practice workflow and stronger communication between staff and specialists.
Comprehensive PIMS integration
Connect Vetscan test analyzers and handhelds with select PIMS to integrate test results directly into patient medical records.
Seamlessly synchronize test orders and results between select PIMS and Point-of-Care analyzers†, the Vetscan Hub and Zoetis Reference Laboratories.
Looking for more information? Find what you need in our Resource Center.
Bringing specialist-level medicine to your clinic
The Zoetis Virtual Laboratory is a three-in-one platform that provides you with fast, anytime access to expert support, connects you to insights from a range of interconnected diagnostic services and powers expert-level1-4 results with AI-driven technology on the Vetscan Imagyst®.
- Anytime‡ expert support
- Best-in-class AI
- Connected diagnostic insights
Discover the difference Zoetis Diagnostics can make in your clinic
Contact us today to learn more about how our diagnostics portfolio can help elevate your patient care.
Customer Service, Support & Ordering
Mon – Fri: 8:30am – 6:30pm ET
Vetscan and i-STAT Technical Support
24 hours a day, 7 days a week, 365 days a year
Zoetis Reference Laboratories Customer Service, Support & Ordering
Mon – Fri: 8:00am – 9:30pm ET
Saturday: 9:00am – 8:30pm ET
Need Technical Support?
Our support team is available to answer product questions and provide guidance.§
* Compatible with select PIMS.
† Bidirectional communication is not available for the Vetscan VSpro. Direct connection or connection via the Vetscan SA is necessary for the Vetscan UA. For more information about support for specific Vetscan Imagyst applications, contact your PIMS directly.
‡ Dependent on consultant availability.
§ If you are a pet owner looking for treatment recommendations, please contact your veterinarian.
References: 1. Data on file, Study No. D870R-US-21-045, Zoetis Inc. 2. Data on file, Study No. D870R-US-22-053, Zoetis Inc. 3. Nagamori, Y., Sedlak RH, DeRosa A., et al. Evaluation of the Vetscan Imagyst: an in-clinic canine and feline fecal parasite detection system integrated with a deep learning algorithm, Parasit Vectors. 2020;13(1):346. doi:10.1186/s13071-020-04215-x 4. Data on file, Study No. DHXMZ-US-23-218, Zoetis Inc.