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Integrated diagnostic insights

Log in from any device to review and share diagnostic results, request expert support, and order testing from the Zoetis Reference Laboratories on a single, easy-to-use online platform.

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Flexible diagnostic solutions

Stay connected to Zoetis Reference Laboratories for advanced diagnostic insights on ZoetisDx.com, providing a fully-supported, customizable diagnostic workflow that meets every patient’s needs.

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Comprehensive PIMS integration

Simplified workflow

Connect Vetscan test analyzers and handhelds with select PIMS to integrate test results directly into patient medical records.

Bidirectional communication

Seamlessly synchronize test orders and results between select PIMS and Point-of-Care analyzers, the Vetscan Hub and Zoetis Reference Laboratories.

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Downloadable Resources

Looking for more information? Find what you need in our Resource Center.

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Bringing specialist-level medicine to your clinic

The Zoetis Virtual Laboratory is a three-in-one platform that provides you with fast, anytime access to expert support, connects you to insights from a range of interconnected diagnostic services and powers expert-level1-4 results with AI-driven technology on the Vetscan Imagyst®.

  • Anytime expert support
  • Best-in-class AI
  • Connected diagnostic insights

Discover the difference Zoetis Diagnostics can make in your clinic

Contact us today to learn more about how our diagnostics portfolio can help elevate your patient care.

Customer Service, Support & Ordering

Mon – Fri: 8:30am – 6:30pm ET

Vetscan and i-STAT Technical Support

24 hours a day, 7 days a week, 365 days a year

1-888-963-8471

Zoetis Reference Laboratories Customer Service, Support & Ordering

Mon – Fri: 8:00am – 9:30pm ET

Saturday: 9:00am – 8:30pm ET

Sunday: Closed

1-888-965-9652

Need Technical Support?

Our support team is available to answer product questions and provide guidance.§

* Compatible with select PIMS.

Bidirectional communication is not available for the Vetscan VSpro. Direct connection or connection via the Vetscan SA is necessary for the Vetscan UA. For more information about support for specific Vetscan Imagyst applications, contact your PIMS directly.

Dependent on consultant availability.

§ If you are a pet owner looking for treatment recommendations, please contact your veterinarian.

References: 1. Data on file, Study No. D870R-US-21-045, Zoetis Inc. 2. Data on file, Study No. D870R-US-22-053, Zoetis Inc. 3. Nagamori, Y., Sedlak RH, DeRosa A., et al. Evaluation of the Vetscan Imagyst: an in-clinic canine and feline fecal parasite detection system integrated with a deep learning algorithm, Parasit Vectors. 2020;13(1):346. doi:10.1186/s13071-020-04215-x 4. Data on file, Study No. DHXMZ-US-23-218, Zoetis Inc.

Request support

Request Support

Use this form to make product inquiries, report a product related event, or raise a product quality issue, and a Zoetis Representative will be in touch.

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Request a demonstration

Request More Information

Ready to see our diagnostic portfolio in action? Simply complete the form below and a Zoetis representative will be in touch to answer your questions, provide more information or schedule your complimentary demonstration.

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Request more information

Request More Information

Interested in hearing more about the new technology partnership with Covetrus Pulse™? Simply complete the form below to learn more or schedule an installation with a Zoetis Representative.

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Request an Integration

Request an Integration

Use this form to request a bidirectional integration and a Zoetis representative will be in touch.

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