VETSCAN VS2
Vetscan VS2® rotor performance guarantee
Earn credit by reporting test errors on your Vetscan VS2
The Rotor Performance Guarantee applies when any rotor fails due to any defect or anomaly in the rotor. Rotor redemption eligibility will be in the form of a credit that will be applied to your Zoetis account. Credit will appear on or around the 10th of each month for the total rotor credits accumulated in the previous month. Rotor credits need to be reported within 30 days to be eligible. The Performance Guarantee does not include cancellations or assay suppressions due to improper rotor storage or operator error.*
Requesting rotor credits is easy
TERMS AND CONDITIONS
ELIGIBILITY & CREDIT
The Rotor Performance Guarantee covers any rotor that fails due to any defect or anomaly in the rotor. Forms must be submitted within 30 days following the error date in the report. Zoetis will provide 100% credit to the customer. The guarantee does not include cancellations or assay suppressions due to improper rotor storage or operator error.
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Contact us today to learn more about how our diagnostics portfolio can help you provide elevated patient care.
Customer Service, Support & Ordering
Mon – Fri: 8:30am – 6:30pm ET
Vetscan and i-STAT Technical Support
24 hours a day, 7 days a week, 365 days a year
1-888-963-8471
Zoetis Reference Laboratories Customer Service, Support & Ordering
Mon – Fri: 8:00am – 9:30pm ET
Saturday: 9:00am – 8:30pm ET
Sunday: Closed
1-888-965-9652
Need Technical Support?
Our support team is available to answer product questions and provide guidance.†
*Please contact Zoetis Technical Support at call 1-800-822-2947 for assistance with analyte suppression reports, indicated by HEM, LIP, ICT, or ~~~ in place of result values.
†If you are a pet owner looking for treatment recommendations, please contact your veterinarian.