VETSCAN VS2
Vetscan VS2® rotor performance guarantee
Earn credit towards a box of new rotors by reporting test errors on your Vetscan VS2
Obtain credit toward a replacement box of chemistry profiles if you receive a rotor error message on your Vetscan VS2. Zoetis guarantees the reliability of all the VS2 rotors. The Rotor Performance Guarantee applies when any rotor fails due to any defect or anomaly in the rotor. In this instance, Zoetis will provide you with a Rotor Credit for any rotor failure or anomaly reported within 30 days. Redeem 12 Rotor Credits for a free 12 pack box of any chemistry profile of your choice. The Performance Guarantee does not include cancellations or assay suppressions due to improper rotor storage or operator error.*
Requesting rotor credits is easy
TERMS AND CONDITIONS
ELIGIBILITY & CREDIT
The Rotor Performance Guarantee covers any rotor that fails due to any defect or anomaly in the rotor. Forms must be submitted within 30 days following the error date in the report. Zoetis will provide 100% credit to the customer. The guarantee does not include cancellations or assay suppressions due to improper rotor storage or operator error. Rotor redemption eligibility begins when 12 or more credits have been accumulated on the account and expires 90 days after redemption notification is sent.
Discover the difference Zoetis Diagnostics can make in your clinic
Contact us today to learn more about how our diagnostics portfolio can help elevate your patient care.
Customer Service, Support & Ordering
Mon – Fri: 8:30am – 6:30pm ET
Vetscan and i-STAT Technical Support
24 hours a day, 7 days a week, 365 days a year
1-888-963-8471
Zoetis Reference Laboratories Customer Service, Support & Ordering
Mon – Fri: 8:00am – 9:30pm ET
Saturday: 9:00am – 8:30pm ET
Sunday: Closed
1-888-965-9652
Need Technical Support?
Our support team is available to answer product questions and provide guidance.†
*Please contact Zoetis Technical Support at call 1-800-822-2947 for assistance with analyte suppression reports, indicated by HEM, LIP, ICT, or ~~~ in place of result values.
†If you are a pet owner looking for treatment recommendations, please contact your veterinarian.